CREW DESCRIPTIONS | No Greater Love Music Festival

VOLUNTEER

CREW DESCRIPTIONS

MAIN GATE/WILL CALL/BOX OFFICE

THE CREW

You are the first contact ambassador of NGL as you greet ticket holders,do gate sales and WILL CALL ticket pick-ups. This can be a very busy place especially at peak entry times. If you are 18 years or older have high energy, great organizational and communication skills ,can work well under pressure and have a great sense of humor consider being part of this team.

THE JOB:

Scanning tickets for entry
Handing out wristbands
Distribute passes from will call lists - checking credentials
Selling Tickets
Provide requested information to the public
Handling of cash, credit card machines and scanners - including end of day settlements
Days required - Friday, Saturday, Sunday and Monday

THE MUSTS:

Cash-handling

Proficient in the use of technical devices & equipment
Agree to background check - if required
Be available for early morning shifts

FESTIVAL ENTRY GATE

THE CREW:

Our entry gate crew is responsible for managing all of the foot traffic onto the festival field and are generally the first up close volunteers asked question about No Greater Love. This crew is also the eyes and ears on the ground at the entry gate working in conjunction with security.

THE JOB:

Checking wristbands for validity
Working with security to do bag checks

THE MUSTS:

A minimum of 18 years of age
Working with the public; strong interpersonal skills
Walking or standing for periods at a time
An attention to detail
Ability to handle conflict if it occurs
Willingness to train to garner a strong knowledge of festival grounds to answer patron questions if asked

ON THE FIELD GREETERS/INFORMATION BOOTH

THE CREW:

This crew is the “warm welcome” of the festival! These volunteers are high energy individuals who get people excited about the festival! Eager to help and answer questions and give directions.

THE JOB:

Answer questions from the public and volunteers regarding the Festival
Working up close with the public
Assist lost children (or parents)
Attend to lost and found items
Record comments/concerns/complaints

THE MUSTS:

A minimum of 16 years of age

Working with the public; strong interpersonal skills
Walking or standing for periods at a time
Love high energy and social situations
Quick thinker and ability to resolve problems
Willing to train to garner knowledge of Festival site and procedures

SPECIAL ACCESS

THE CREW:

This crew is happy to greet and provide assistance to patrons with disabilities or any others who may require special assistance.

THE JOB:

Greeting and guiding patrons with disabilities and their caregivers
Manage access area
Ability to drive a golf cart
Some heavy lifting may be required

THE MUSTS:

A minimum of 18 years of age
Working with the public; strong interpersonal skills
Walking or standing for periods at a time
Be able to push a wheelchair, at the request of the patron
Experience/training with persons with disabilities (asset)

SHUTTLE DRIVERS/HOSTS - AIRPORT & FESTIVAL

THE CREW:

This is a split crew of drivers and shuttle hosts specific to our artists. This crew is the first contact for our festival artists arriving by plane, and offers unique experiences.

THE JOB:

Driver/ Operate a 8 - 10 Passenger Vans, large SUV's and Cargo Vans
HOST/ Accompany shuttle driver for airport pickups
Assist with guest baggage and artist equipment (loading and unloading)
Interact with artists in a professional and friendly manner

THE MUSTS:

A minimum of 25 years of age
Have a valid driver’s license with a clean driving record
Ability to drive safely with potential distractions
Physical labor; includes heavy lifting
Be OK sitting for periods of time
Ability to work various hours including early mornings and late night shifts
Must have an outgoing personality and sense of humor

AIRPORT GREETER

THE CREW:

You will be the face of No Greater Love onsite in baggage claim at the airport to greet the artists when they arrive at the airport.

THE JOB:

Greet incoming artists and crew on the ground inside the airport
When required direct artists to the awaiting shuttle vehicles for transport
Assist with guest baggage
Interact with artists in a professional and friendly manner

THE MUSTS:

A minimum of 25 years of age
Physical labor; includes heavy lifting
Be ok sitting and standing for periods of time
Ability to work various hours including early mornings and late night shifts

SECURITY

THE CREW:

The festival is lucky to have a strong security team in place to keep festival patrons safe during festival weekend. Our volunteer security crews compliment our team and help with the safety and security of all patrons on the grounds. This crew will be assigned by our lead security, appropriate positions throughout the grounds throughout the duration of the festival. Those area could be but not limited to:

Main Gate

Parking Lot

Perimeter Patrolling

Backstage Entrance and Exit points

Festival Entry Gate

Front of Stage

Emergency Exits

Campground

THE JOB:

Ensuring a safe festival environment

THE MUSTS:

Background check if required

A minimum of 18 years of age

Must be willing to attend training and briefing sessions from Security Lead
Working with the public; strong interpersonal skills
Walking or standing for periods at a time
Be comfortable with conflict resolution
Uphold a positive festival environment

TRAFFIC CONTROL AND PARKING

THE CREW:

There is a lot going on at NGL with everyone wanting to gain access to the site. General parking is located on a seperate site with shuttles running to the festival grounds. Only patrons that have purchased handicapped parking passes, camping passes, volunteer parking passes or have backstage passes are able to drive onto the grounds and into specific areas. This crew ensures the regulation of this traffic.

THE JOB:

Setup of cones and signage

Direct traffic

Scan Parking Pass to permit entry to parking area

Answer patron questions
Check for the appropriate parking and vehicle access into parking area ie: VIP/Regular

THE MUSTS:

A minimum of 18 years of age
Working with the public; strong interpersonal skills
Walking or standing for periods at a time
Attention to detail
Patience and a sense of humor
Must be able to commit to an 8 hour shift and early mornings late evenings

CAMPING AREA

THE CREW:

The camping area is a bustling area where patrons will be arriving eager to get setup and settled in for the weekend. This crew will be responsible for the overseeing of the camping area upon setup and tear down.

THE JOB:

Setup of cones and signage
Direct traffic and setup of camping sites
Scan Camping Pass to permit entry into camping area
Issue camping wristbands to patrons
Answer patron questions

THE MUSTS:

A minimum of 18 years of age

Working with the public; strong interpersonal skills
Attention to detail
Quick thinker and ability to resolve problems
Knowledge of Festival site and procedures
Must be able to commit to 8 hour shifts some early morning

KIDS KINGDOM AND SKATEBOARD PARK

THE CREW:

The Festival prides itself on being family friendly. To do this we have specified areas that run kids activities. These team volunteers are the ones that love kids and love to create and manage these areas with leadership,enthusiasm and patience.

THE JOB:

Set up and organize your area
Supervise the activities and games area
Ensure games are age-appropriate and that there is no overcrowding
Enforce safety and area policies

THE MUSTS:

A minimum of 16 years of age
Working with the public; strong interpersonal skills
Working with kids or strong parenting skills
Walking or standing for periods at a time
First Aid and CPR (assets)

MERCHANDISE TENT

THE CREW:

This team loves people and loves to help them shop. This crew has to be fast on their feet as this area during peak times can get pretty busy!

THE JOB:

Sort and do inventory control of merchandise
Promote Artist and NGL products and sell merchandise
Monitor stock and maintain related records
Fill out paperwork
Provide good customer service
Operating cash boxes, credit card/debit machines
Account for sales and settlements at end of shift

THE MUSTS:

A minimum of 18 years of age

Knowledge of merchandise sales
Knowledge of merchandise electronic systems
Knowledge of inventory taking
Working with the public; strong interpersonal skills
Cash-handling
Physical labor; includes heavy lifting
Walking or standing for periods at a time
Ability to work in a fast paced environment

VENDORS/ VENDOR ALLEY/FOOD TRUCKS

THE CREW:

The festival is fortunate enough to exhibit the talents of local and talented vendors.This crew assists the vendors in organization and set up, supports their needs on site and ensures that on festival weekend their experience is a positive one

THE JOB:

Attend pre-festival vendor orientation
Set up of Vendor Alley Tenting
Set up and take down of tables/chairs/lighting/power
Provide support on site for vendors
Ensure all vendor requirements are fulfilled according to their contract

THE MUSTS:

A minimum of 16 years of age
Working with the public; strong interpersonal skills
Walking or standing for periods at a time
Physical labor; includes heavy lifting

ENVIRONMENTAL/GROUNDS MAINTENANCE

THE CREW:

This team makes the festival grounds shine neat tidy and clean throughout the entire festival. Personality plus, cheerful and happy to serve, these crews have the most team fun on the field because they get to see and experience every piece of the field. Great opportunity to get youth groups involved. This crew is responsible for handling recycling and waste throughout the weekend. They also play an important role in educating patrons on how to recycle and dispose of garbage to keep the festival lands beautiful!

THE JOB:

Monitor field and campground to keep it neat and tidy
Monitoring water and hand washing stations
Monitoring porta potties for cleanliness and top ups of supplies
Liaison with water and sanitation companies
Garbage/recyclable removal from bins on field and in campground

THE MUSTS:

Walking or standing for periods at a time
Ability to drive a golf cart
Willing to pitch in and at times get your hands dirty

VOLUNTEER SUPPORT TEAM/RUNNERS

THE CREW

At NGL,our volunteers have each other’s backs. There are some positions that are away from the action, and require constant attending. The Support team is there to make sure that all our field /parking lot/entrance volunteers stay hydrated and comfortable.

THE JOB:

Deliver beverages, snacks, messages, etc., to and from other crew members and team leads
Run errands as required

THE MUSTS:

Food and beverage handling
Walking or standing for periods at a time
Some lifting may be required
Ability to drive a golf cart
Ability to work well with a team and direction
Have a valid driver’s license with a clean driving record
Physical labor; MAY include heavy lifting

CATERING - VOLUNTEER/CREW/ARTIST/COMMAND CENTER

THE CREW:

One thing the festival is renowned for is its amazing selection of food! This crew helps to ensure that

all of our catering areas are maintained and hosted well

THE JOB:

Set up and tear down of catering area
Hospitality maintenance of designated artist and Volunteer catering areas
On site Liaison with catering company servicing these areas
Ensuring the adherence to Alberta Health and Safety Regulations

THE MUSTS:

A minimum of 18 years of age
Food and beverage handling
Physical labor; includes heavy lifting
Knowledge of Health and Safety Regulations and Festival (asset)

HOSPITALITY - ARTISTS & CREW

THE CREW:

Our festival is the talk among the artists and we want to keep it that way! This crew plays an integral part in maintaining this reputation.

THE JOB:

Running the Artist Village in hospitality/cleaning
Manning Artist Check in desk - check ins, welcome packages, meal information,
All access passes and ensuring call times for stage and transportation.
Liaison of scheduling with shuttle drivers
Cleaning rooms/making beds/washing linens
Maintaining artists unit catering grab and go
Ability to identify guests and provide a welcoming environment
Make sure units are clean and tidy at all times

THE MUSTS:

A minimum of 25 years of age
Working with the public; strong interpersonal skills
Attention to detail with housekeeping
Professionalism
Food and beverage training (asset)

ARTIST /CREW ON SITE LOUNGE

THE CREW:

Bon appetite! Keep performers and crew happy and fed. This amazing crew supports the catering company on site at the festival

THE JOB:

Lounge area set up

Lounge area cleanup

Hostess’s/Servers

THE MUSTS:

A minimum of 18 years of age
Food and beverage handling
Physical labor; could include heavy lifting
Walking or standing for periods at a time
Interact with artists in a professional and friendly manner
Hospitality experience (asset)

PHOTOGRAPHY/VIDEO

THE CREW:

A picture is worth a thousand words! This crew is responsible for capturing our favourite festival moments so that we can relive them for years to come.

THE JOB:

Acquiring photos of all aspects of the festival throughout the weekend
Store all images and footage to memory sticks to give to NGL producers

THE MUSTS:

A minimum age 18 years of age
Working with the public; strong interpersonal skills
Provide your own camera equipment
Walking or standing for periods at a time
Training and experience in photography
Professionalism

VOLUNTEER SERVICE SUPPORT

THE CREW:

Our volunteer service support crew is there for our volunteers throughout the weekend, providing them with the hospitality and support they deserve.

THE JOB:

Handing out volunteer credentials and t-shirts
Answer or find answers when required to questions related to volunteer crews and areas assigned
provide a shift check in and check out system
Manage and maintain the volunteer command center
Liaise with Volunteer Coordinators

THE MUSTS:

A minimum of 18 years of age

Working with the public; strong interpersonal skills

Attention to detail

Strong organizational skills

Happy outgoing personality

*All Volunteer Crew Descriptions are subject to change or other areas added if required prior to the festival.